โ† Soma

Support

Find answers below. For anything not covered, email us at [email protected] and we will get back to you within 24 hours.

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Subscriptions & Billing

How do I cancel my subscription?โ–ผ

Soma subscriptions are managed by Apple. Open Settings โ†’ tap your name โ†’ Subscriptions โ†’ find Soma โ†’ Cancel Subscription. You keep access until the end of your billing period.

How do I request a refund?โ–ผ

All refunds go through Apple. Go to reportaproblem.apple.com, sign in, find the Soma purchase, and tap Report a Problem. Apple responds within 48 hours.

I was charged but have no premium accessโ–ผ

Open Soma โ†’ Profile โ†’ Settings โ†’ Restore Purchases. Make sure you are signed in with the same Apple ID used to purchase.

How do I switch from monthly to annual?โ–ผ

Cancel your monthly plan via Apple Settings, wait for it to expire, then subscribe to the annual plan. Your data stays safe.

I have a lifetime purchase โ€” why am I asked to subscribe?โ–ผ

Tap Restore Purchases in Soma (Profile โ†’ Settings). If it still shows, email [email protected] with your Apple ID.

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Calorie & Food Tracking

How does photo calorie tracking work?โ–ผ

Point your camera at your meal and tap scan. The AI identifies what is on your plate and estimates calories and macros instantly. Tap any item to adjust quantities.

I cannot find a specific food or brandโ–ผ

Try the photo scan or barcode scanner instead. For text search, use shorter terms like Greek yogurt instead of the full brand name.

My calorie goal seems wrongโ–ผ

Go to Profile โ†’ Goals and update your weight, activity level, and target. Soma recalculates your TDEE automatically.

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Workouts & Training

How do I start, log sets, and finish a workout?โ–ผ

Tap Start Empty Workout or open a Routine and tap Start. Tap the grey input boxes next to any exercise and fill in weight and reps. Once you log one complete set, the Finish button appears at the top. The Finish button is hidden until you have logged at least one set.

What is RPE and how should I use it?โ–ผ

RPE is a 1-10 scale of how hard a set felt. 10 is max effort. Aim for 7-8 on most working sets. Log your RPE and Soma adjusts your next session weights automatically.

How do I generate an AI workout plan?โ–ผ

Workouts tab โ†’ Generate Plan. Choose your goal, equipment, and days per week. Soma builds a personalised programme instantly.

Why do I get an "x" when trying to check off my sets?โ–ผ

This means auto-complete is not available for that exercise. Tap each grey input box and manually enter the weight and reps for each set. Once all values are filled in, the set will mark as complete.

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Account & App

How do I delete my account?โ–ผ

Profile โ†’ Settings โ†’ Delete Account. This permanently removes all your data. Cannot be undone.

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Still need help?

Our team responds to every email within 24 hours, usually faster.

Email [email protected]

For subscription cancellations and refunds, please use Apple directly via reportaproblem.apple.com

Soma โ€” AI Gym & Calorie Tracker ยท iOS + Android ยท 4.8โ˜… App Store